Acumen Community Enterprise Development Trust (Acumen)
Acumen takes the privacy of its customers very seriously and is committed to protecting personal information.
This Privacy notice explains what personal information we collect, how we use and share it with others and how we keep it secure. We will review and update this privacy notice to reflect any changes in our service and feedback from customers, as well as to comply with changes in the law.
Personal information means any information about an individual from which that person can be identified.
What personal information do we collect about you and how do we collect it?
We collect personal information about you in order to provide you with services that are relevant to you. We may collect personal information about you in the following ways: face to face, from telephone conversations, referral/application forms or from other professionals.
Personal data we may collect may include:
Basic details such as: name, address, date of birth, email address and telephone number
Information about the type of work you are looking for
Copy of your CV
We may also collect the following special category data:
Information about a disability
We may supplement the information that you provide with other information that we receive from third parties.
What do we do with your personal data?
We will use the personal information we hold to communicate with you, for example for record keeping purposes or to inform you of potential job opportunities. We would also like to keep you informed about other services or courses that may be of interest to you.
What is our lawful basis to obtain and use your personal information?
To enable us to provide service to you it is necessary for us to use your personal information to help assess your need and identify the most appropriate services available. To do so we will use the following legal basis for sharing your information:
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
For special category data which is more sensitive we rely on the following:
The data subject has given explicit consent
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose. If we need to use your data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Sharing your personal information
Sharing information may be required to enable us to provide you with the relevant support you need for example if you are seeking support to secure employment we will share your personal data with prospective employers and recruiters in order to help you find work. To partner organisation’s where the law allows it or we have a legal obligation to do so.
The security of your personal information is important to us. The records we keep about you are secure and are confidential within Acumen. We have a range of procedures, polices and systems to ensure that access to your records are controlled appropriately.
We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements. We may need to keep some of your personal data for up to 6 years to satisfy contractual audit requirements. Your information will be held securely and destroyed when it is no longer required.
Access to your personal information
You have the right to view, amend or delete the personal information that we hold about you. We want to make sure that your information is accurate and up to date and we are happy to remove or amend any information that you think is inaccurate. Please let us know if any of your personal information changes or is inaccurate.
If you would like a copy of some or all of your personal information that we hold or would like to request that we delete or restrict our processing of your personal data please email Maria.firstname.lastname@example.org
How to contact us
By email: Maria.email@example.com or telephone 0191 5814623 or write to Maria Wilkinson, Acumen community Enterprise Development Trust, 20 Church Street Seaham, Co Durham, SR7 7HQ.
How to complain
Please let us know if you are unhappy with how we have used your personal information by contacting Maria.firstname.lastname@example.org.
You also have the right to lodge any complaint about the way in which we handle your data with the Office of the Information Commissioner. Find out on their website how to report a concern (https://ico.org.uk/concerns/)or contact:
Information Commissioner’s Office
Telephone: 0303 123 1113 or 10625 545 745